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After-Sales Service & Warranty

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At YESDINO, we stand behind every animatronic product we manufacture. Our global after-sales support system ensures your investment stays in perfect working condition for years after delivery.

24-Month Global Limited Warranty

All YESDINO animatronic products come with a 24-month comprehensive warranty from the date of delivery, covering all manufacturing defects and quality issues.

✅ What our warranty covers:

🔹 All non-human-caused failures of electronic components (motors, control boards, sensors, sound systems, power supplies) - we provide free replacement parts + free international standard shipping for replacements

🔹 Structural frame defects (weld cracks, frame deformation caused by manufacturing issues) - we provide free repair parts and remote technical guidance

🔹 Skin material defects (cracking, fading within 12 months of delivery under normal use conditions, not caused by sharp object damage or extreme weather neglect)

🔹 Free lifetime remote technical support for all products, regardless of warranty status

🔹 Free spare parts kit included with every shipment (contains common wearing parts, fuses, and basic repair tools for quick fixes)

❌ What is not covered by warranty:

🔸 Damage caused by improper installation, operation, or maintenance not following our official guidelines

🔸 Damage caused by natural disasters, extreme weather, accidents, vandalism, or man-made damage

🔸 Normal wear and tear of consumable parts (silicone skin surface scratches, light bulb aging, paint wear)

🔸 Unauthorized modification, disassembly, or repair attempts by non-YESDINO-certified personnel

🔸 Damage caused by power supply problems (voltage surges, improper wiring) outside of our specified voltage range

Lifetime Technical Support

Even after your warranty expires, we provide permanent free technical support for all products we have ever sold:

🚀 24/7 online troubleshooting support via WhatsApp, email, WeChat, or video call
📄 Free access to updated maintenance manuals, operation videos, and technical documentation
⚙️ Lifetime supply of replacement parts at factory cost, no markup for spare parts
💡 Free consultation for product upgrades, function additions, or venue expansion projects

We maintain a spare parts inventory for all our product models dating back 10 years, so you will never be unable to find replacement parts even for older units.

Maintenance & Repair Services

We offer multiple flexible maintenance options to suit your location and project needs:

1. Remote Repair Guidance (Free)

90% of common issues can be resolved via our remote guidance:

Engineers diagnose via video call
Most repairs take < 30 minutes
Express parts shipping (DHL/FedEx) within 2 days

2. On-Site Repair Service (Charged)

For large projects or complex issues, we send professional engineers worldwide:

On-site troubleshooting & maintenance
Staff training included
Deployment typically within 7 working days

3. Annual Maintenance (Optional)

For large venues with 20+ units, we offer annual packages:

Regular quarterly remote inspections
Priority on-site visits once per year
Discounted spare parts pricing

Installation Support

Free Installation Resources

Detailed printed manuals with step-by-step photos
Online video library of installation tutorials
24/7 installation support hotline
48-hour factory pre-testing & clear assembly marking

Paid On-Site Installation

2-3 experienced engineers sent to your site
Full assembly, testing, and commissioning
On-site training for maintenance staff
Custom quotes provided at time of order

Parts Replacement Process

Contact: Reach our team at support@yesdino.com or your account manager with photos/videos of the issue.

Diagnosis: Our engineers diagnose the issue within 4 working hours and confirm required parts.

Warranty Shipping: For covered parts, we ship for free via express (7-12 days worldwide).

Out-of-Warranty: We provide a factory-cost quote and ship immediately after payment.

All replacement parts come with their own 6-month warranty.

Operation & Maintenance Training

We provide free comprehensive training resources for your team:

Basic operation training Daily maintenance guide Common troubleshooting Lifespan extension practices

For clients ordering full venue projects, we include additional operational training to help your team run the attraction successfully.

Contact Our After-Sales Team

We are here to help whenever you need support:

📧 Email: support@yesdino.com (response within 4 working hours)

📱 WhatsApp: +86-138-90057591 (24/7 emergency support)

💬 Contact your dedicated account manager directly for priority service

URGENT For urgent issues during event/opening periods, mark your message as "URGENT" and we will respond within 1 hour.

Get in touch with us to obtain all‑types product operation manuals and equipment maintenance guidelines.