Warranty Promise

Our Warranty Promise

All products come with a 2-year free warranty. After the warranty expires, we still offer free replacement parts - you only need to cover the shipping fee.

Warranty Period Calculation

Starts from the date of product delivery and lasts for 24 natural months.

What's Covered for Free

Non-human-induced quality issues, including:

1. Mechanical structures, motors, motion controllers

2. Infrared sensors, speakers

3. Animatronic skins, silicone components, etc.

Extending the Warranty

Yes, you can customize the warranty period by discussing your needs with us before placing an order.

Support After Warranty Expires

Technical Assistance: We provide ongoing support - you'll never lose touch with us!

Parts Sourcing: All animatronics use internationally standardized components. If extreme cases occur, you can easily buy identical parts locally, such as:

• Steel, bearings, reducers, motors

• Electronic components in motion controllers

• Silicone, sponge adhesive, pigments, etc.

Tips to Extend Animatronics Lifespan

1. Regular animatronic dinosaurs: Supervise use to prevent kids from pulling out teeth, eyeballs, tongues, or toes.

2. Simulated fur animatronic animals: Avoid long-term outdoor use - rain can flatten the fur, and sun/rain speed up aging and brittleness.

3. Interactive animatronics: Keep them dry! Rain in the controller can cause corrosion even without short circuits.

4. Dinosaur costumes: Use on flat ground to avoid falls; never perform in the rain, and prevent kids from picking at teeth, tongues, or eyes.